1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
2. Delivery Timelines
- Metro cities: 3–5 working days
- Other locations: 5–8 working days
- Remote areas: may take longer
3. Shipping Charges
Shipping fees (if applicable) will be displayed at checkout.
4. Tracking Orders
Tracking details will be sent via email/SMS once dispatched.
5. Delivery Delays
Delays may occur due to:
- Weather conditions
- Courier disruptions
- Public holidays
- Natural calamities
Pehnaba is not liable for delays beyond operational control.
6. Incorrect Address
Customer must provide accurate shipping details. We are not responsible for failed deliveries due to incorrect addresses.